Orders and Tracking
An order is the record ShopNest creates when you confirm a purchase. From that point you can follow the order through its stages on a dedicated tracking page, review every past order in your dashboard, and download an invoice for each.
What happens after checkout
When you confirm at the end of checkout, ShopNest creates an order containing the items, quantities, prices, totals, shipping address, and payment record. You're taken to a confirmation, and the order is immediately available to track.
Track an order
The track-order page shows an order's current status as it moves through fulfillment stages — for example placed, processing, shipped, and delivered. It gives a clear, at-a-glance answer to "where is my order right now" without digging through emails.
Order history
Your dashboard keeps a complete order history. For each order you can:
- See the items, totals, and current status.
- Open the order's details.
- Download the PDF invoice.
Honesty about fulfillment
ShopNest records and displays order status; actual shipping speed and delivery depend on the store's fulfillment. A status reflects where the order is in the store's process — it isn't a courier's live GPS, but a clear stage indicator you can rely on.
Frequently asked questions
Where do I track an order?
On the track-order page, and from your order history in the dashboard. Both show the order's current stage.
Can I get a receipt?
Yes. Every order has a downloadable PDF invoice available from your order history.
Do I need to be signed in to see my orders?
Yes. Orders are tied to your account, so sign in to view your order history and track active orders.